Chess Sets - Customer Feedback

Hi Jonathan,

We absolutely love the luxury chess set we ordered from ChessBaron. Both the service and delivery exceeded our expectations. We ordered one day and received express the next day. We would definitely refer your site to friends or family.

Having researched our options on the internet we decided to place our order with ChessBaron, and we're very glad that we did.

D.M. (Ontario)

Dear Jonathan

I am just letting you know how pleased we are with our purchase and the service you gave us. Although I did not ask for advice when I was ordering the chess set I was impressed that you called after I had placed the order to make sure I would be 100% happy with the case selection. You could have just sent me what I ordered, but the fact that you called to ensure that it was the right one made me feel very secure about the decision that I had made. I would definitely recommend asking for your advice if someone was purchasing a set as a gift for someone else. You obviously have the knowledge and expertise to help someone make an informed decision.

The set was delivered faster than I had expected. I placed the order 5 weeks before I needed it and it arrived two weeks later. The result was that I had to keep it hidden from my husband for 3 weeks and try to hide my big secret! It was packed very carefully as well.

The set itself is beautiful. My husband loves it and everyone has remarked on its beauty and quality. It is certainly something he will treasure the rest of his life! We now want to buy some sort of a display case to keep it in. He really loves the knights - especially the fact that they are laughing. You can tell that it is a high quality set. He is also very happy with the attractive custom case.

Your website really made it easy for me to purchase everything I needed. I really like how the right board and case are recommended with the pieces.

I really try to support Canadian companies so I was very happy to see that I could buy a nice set online in Canada. My husband had looked before and could not find anything. He has also looked locally but there is nothing here in Ottawa.

Another important selling point for me was the fact that shipping was included because I hate feeling like I am being taken advantage of with high shipping costs.

V.S. (Ottawa)

I am just letting you know how pleased we were to have purchased from ChessBaron. Our experience throughout was superb. We called on a Saturday morning (my wife and I having thought that the other had ordered a chess set) for our son's 7th birthday on the following Tuesday. The response was immediate and appropriate and we received the set on Tuesday, as promised. The set is now permanently set up in our music/games room, and it looks great. We would recommend ChessBaron to anyone else looking for a chess set.

A.B. (Ontario)

Today I received the M2032 Highest Quality Combination Chess Set which I ordered from Chess Baron Canada. The set arrived carefully packaged and in perfect condition. The set meets my expectations in every way. The combination case/board is especially fine - heavy, well made and beautifully finished. The pieces are well weighted and attractive. I was surprised to discover the felt slip-case for the board.. It was not mentioned on your web site and came as a pleasant addition to the set. I researched chess sets extensively on the internet and chose Chess Baron because of your great web site and because you are a Canadian distributor. I think this set is the perfect choice for a family chess set and is worthy of becoming a family heirloom. Mine will be passed on to my great grandchildren.

It was a positive experience to do business with Chess Baron. You have my unqualified recommendation!

WT - Ontario

I had a very good experience with ChessBaron. The web site was very
informative and easy to use and I remember really enjoying reading the
comments about the different sets. Although the set I ordered arrived
with two broken pieces, Chess Baron very quickly shipped replacements.
The set I bought is absolutely beautiful and everyone who sees it
loves the knights.

I found ChessBaron on the internet while looking for a really nice
chess set for my husband, who had not had a new chess set since age
thirteen. I chose ChessBaron because it had beautiful chess sets, but
also because I wanted to be able to order from within Canada.

I would certainly buy from ChessBaron again; in fact, I am looking
forward to getting a special chess set for my son when he is a little
older.

Best wishes,

B.M. Edmonton, Alberta

Dear Mr. Stefanczyk,

I received the replacement board and the four knights. The knights were a much appreciated gesture on your part. I have a rather low opinion of the majority of business people I have had to deal with, especially those who claim to have their customers' best interests at heart.

You, however, do practise what you preach. You have been honest and direct in your dealings with me and, judging from the letters you've posted on your website, this seems to be your guiding business principle.

The knights from set X2023 are splendid and the board, B2009, is a pleasure to behold. In fact, chess set X2023 is delightful to the touch and eye when being used to play an actual game or when replaying, say, one of Capablanca's masterpieces.

Also, I have several "lesser" chess sets which are actually enhanced when used with board B2009! When the time and need arises I shall be happy to purchase more chess materials from your website.

Thank you,

S.A. (Ontario)

Dear Jonathan,

I just received my Kings Cross chess set in camel bone and the beautiful rosewood board. The pieces are truly magnificent, and I hardly think that the pictures on your site do it justice. Even a few of my friends, who are not chess players, have commented on the overall detail and beauty. When I had additionally requested for a darker wooden board, I was at least somewhat skeptical that you would find a rosewood board with a dark coloring for the black squares, but, again, you delivered. Furthermore, everything was well packed for its journey through the mail and arrived on time. I now look forward to bringing back old memories and inviting my father over to compete.

Sincerely,

RF (Stonewall, MB)

Hello,

I just wanted to let you know that the chess set I order arrived on time and well before Christmas. Thank you for your time and advice on selecting the Morgan Rosewood set.

My husband was very much surprised and thought I did a great job selecting just the right set. His exact words were "It's perfect!". He has been so excited by it that he has been showing it to everyone who comes over.

I must agree with him when he said it is a beautiful set. Coming from someone who does not play chess or have a clue what makes a set beautiful or not, even I can appreciate quality when I see it.

Thanks again and feel free to use this email in your testimonials if you wish to do so.

C.H. (British Columbia)